Discuss Nintendo Switch Animal Crossing New Horizons Edition Stock at 24Studio

Discuss Nintendo Switch Animal Crossing New Horizons Edition Stock @ Nintendo Switch Animal Crossing New Horizons Edition at 24Studio

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dianaaa Yesterday 05/04/2020 21:22

Is anyone else's order not cancelled?

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simon9732 - Yesterday 05/04/2020 21:24

I think everyone's order is cancelled.

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dianaaa 02/04/2020 14:21

Hey guys, I have an update. 2/3 of my orders may actually go through, apparently: ''Having checked your account I can confirm that the amount of £319.99 was refunded back to your card on the 26/03/2020, therefore please check with the card issuer which you originally made the payment from. If the refund is not showing we require a copy of your statement showing the original payment being taken and also a copy of your statement covering 26/03/2020. Once we have received the relevant information then we can investigate further. As per Order Ids [X] and [X], I can see that these items are still on process we'll need to allow longer for this to sent to you.'' Anyone in the same boat?

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guest475689 - 02/04/2020 15:33

I would go to your card provider if I were you. They know they haven’t refunded the postage because everyone is in the same boat. You card company should be able to chase this. I wouldn’t trust any info with this company. Seems like they’re stalling. They don’t need that info.

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dianaaa - 02/04/2020 17:07

They said they'll refund the delivery charge in 14 days that's not the problem. I made 3 orders for 3 switches and they've basically said that 2 of them may still be coming, that's what I'm trying to say :/ hmm

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guest475689 02/04/2020 11:40

I am yet to get my delivery fee back so I’m emailing daily at this point.

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Jessica3D 02/04/2020 08:44

I have my delivery fee back now. For those of you who need to contact them you have to email them at contactus*24studio******. That's the email they replied to me with.

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Jessica3D - 02/04/2020 08:45

Co and uk at the end

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guest490714 01/04/2020 21:16

Do not use 24Studio.

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ankeet 01/04/2020 17:08

Just an update. I requested my refund on the 26th when my order got cancelled. They didn't automatically issue the delivery charge but I got that sorted in the same phone call. I got my switch refund on the 27th but my delivery charge was only refunded yesterday (4 days after the first refund and only because I requested it)

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guest476450 01/04/2020 16:35

I completed the online contact form yesterday about the missing delivery fee and received an email today stating they have passed it on to the relevant department to refund me and that it can take up to 14 days to appear in my bank account.

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simon9732 01/04/2020 13:14

I tried ringing and the same happened to me. When I was on the phone there was a message stating if it was urgent to email this email address contact*24studio****** If no one gets back to me by the 8th april I am doing a charge back with my cr*dit card

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guest484442 01/04/2020 03:11

How do we get refund. Looks like its impossible to call them atm

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axerlion - 01/04/2020 08:37

You should get a refund automatically but it usually won't include delivery. You have to ring them to do this but currently no way to ring. Might have success with email but doubt it

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guest475703 30/03/2020 23:59

I got my refund without delivery as an update to you all

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dianaaa 27/03/2020 22:19

I made three orders and only one of them was cancelled. I got one refund out of 3 without delivery fee. What should I do

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dianaaa - 28/03/2020 18:32

Has anyone's order not been cancelled?

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guest480983 - 29/03/2020 02:15

Do you still have 2 on the way?

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dianaaa 27/03/2020 22:14

I haven't got a refund yet. I haven't rung Studio. Has anyone got a refund without calling?

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linus - 27/03/2020 22:36

Just got a refund from studio,but it is without the delivery fee.If you want them fully refund better give them a call.

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guest484442 - 31/03/2020 11:47

What number did u call?

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guest323106 27/03/2020 19:04

Same issue with delivery fee. Bloody shocking. Anyways smyths are taking pre orders for the 3rd of April.👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

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cs12345 27/03/2020 17:34

Money was pending out, then came back into my account, now pending out again even though I received an email saying that I was being charged £0. Anyone else having this issue?

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guest479448 27/03/2020 16:16

I have been refunded for the switch but not the delivery fee, which is a relief. During my call with customer services they said these payments are processed separately. I will be chasing this up if it is not received within another 2 working days

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guest476447 27/03/2020 15:38

i have just been refunded my money, but like everyone else i haven't been refunded my delivery fee. does anyone know how i can contact them? (for free preferably).

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User191254 - 28/03/2020 13:42

Their call centre / email help is now closed because of Coronavirus. Not holding my breath to get the delivery fee back

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guest477201 27/03/2020 15:32

I have been refunded but not refunded the delivery cost... ridiculous

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guest476777 27/03/2020 12:41

The money was pending from my account at first then yesterday the pending had completely disappeared and no money seemed to have been taken. Then today the money was taken from my account. Tried to call them but it says their lines are busy and to try again later. Tried to contact them on facebook and by email and it says they aren't able to take my messages at the moment due to safeguarding measures. Considering contacting my bank for fraud. I may try ring them again later.

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cs12345 - 27/03/2020 17:59

This has similarly happened to me. I have messaged them on twitter and awaiting a response. I contacted my bank and they said to wait until it clears and then they can sort it out... it's super unfair and as a business they now seem very untrustworthy.

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guest477136 27/03/2020 12:25

Hey, so similar to everyone else below - I got conned for this and spend 25mins in the queue to speak to them yesterday. Initially, they tried to claim that the money hadn't been taken, but they went to 'investigate' and found that I had indeed been charged, but assured me I would receive the refund INCLUDING the delivery fee in 3-5days. I have just received the refund now, but it is without the delivery fee. Please let us all know if anyone has had any success with getting the delivery fee back as well by ringing up and complaining!

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AlH123 - 27/03/2020 12:29

I am currently on hold (51 minutes) so I will let you know the outcome once I eventually get through! What a nightmare they should just refund it all to save all of this and poor people being overworked the other side! Dreadful!

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simon9732 - 27/03/2020 12:29

Yes they probably did have some in stock but massively oversold them. Yes I will have to ring them up.

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AlH123 - 27/03/2020 12:33

Finally got through, they said we can see we owe you £5.99 and said it should be refunded into my account within 3 days. Why you have to ring up and request that I do not know but it is worth ringing up

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guest477136 - 27/03/2020 12:50

Has anyone checked their Studio accounts? When I spoke to them yesterday they mentioned something about it being added as cr*dit for the website but I asked them to refund it instead. They haven't added it to my account either, but it could be they are cr*diting peoples accounts instead? worth a check! Not that any of us would ever shop there again though!!

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simon9732 - 27/03/2020 12:54

Yes I think they have done that to me to. I will ring them.

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AlH123 27/03/2020 11:19

Hi! So I brought the A/C Switch like everybody else. Out of stock. Good news is I got my refund today, so don't worry about not getting the refund, but it was only for £319 when we paid £325 so missing the delivery fee. This is apparently a thing! I am loathed to call them up however as people have said they have been on hold for 30 mins+ which is nearly £4 which is almost defeating the point of getting the £5.99 fee back if I give them money on the call? I have put in a complaint on the trading standards website from the link in this thread and currently am unsure what to do next? I don't mind if I lose the £5.99 fee at the moment, but would just like them to be punished/shut down if this is their deal. I also don't mind waiting until this pandemic is over to them email over a complaint etc as the only way to contact them now is via a call which cost, which is also very clever of the,! I just don't want to give them any more money even if it means not getting the fee back. What's everyone else's thoughts?

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guest477517 - 27/03/2020 11:31

Calls to their 0371 number do not cost to ring (says so on their website) so might be worth having a go. I was just on hold for 45 mins before I got through.

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AlH123 - 27/03/2020 11:36

Okay great, there are too many * on their website but I see now. I might give it a go then if it doesn't cost just to see and let people know what happened with mine! Thanks

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simon9732 - 27/03/2020 12:25

Where does it state its free to ring using the 0371 number. Lines are open 8am to 8pm Monday to Friday, and 9am to 5pm on Weekends. Calls to 0371 numbers are charged at the same rate as standard landline numbers that start with '01' or '02'. If your phone tariff offers inclusive calls to landlines, calls to 0371 numbers will also be included in the same way.

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AlH123 - 27/03/2020 12:34

*UPDATE* I waited 52 minutes on hold and finally got through. Confirmed account said I had the refund but need the delivery fee back. He said he could see they owed my 5.99 and if it is to the same card, I said yes then he said okay that has gone through should be with you in 3-5 days. Why I had to call up and waster an hour of my own time I will never know but hopefully, if you just call them up and ask for it they will give it you back. Will confirm when this has arrived into my bank.

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simon9732 - 27/03/2020 12:44

Does it cost to ring them. For me I would have to ring from a land line

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natassjae 27/03/2020 11:02

I'm in the same situation as everyone else but I have been refunded this morning after they took my money yesterday. I did notice though that they had taken my money on Wednesday when I bought it and then refunded me late that night but the transaction is no longer visible on my account - has anyone else had this?

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guest477517 27/03/2020 09:56

Advise please guys - I also just looked at my bank and they have now taken the money out. I paid by cr*dit card. Anyone who has contacted Studio - did they just tell you to wait 14 days for your refund? Should I contact my bank and if so what should I say? Thanks!!

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guest477517 - 27/03/2020 11:27

Update on this - rang Studio (was on hold for 45 mins first) and they told me my refund had been processed yesterday but might take a few days to show up in my bank.

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Cornehh 27/03/2020 09:14

UPDATE - Just received my refund for the £320 and not the delivery.. tbh I think this is their game.. to make people feel a relief when they get their big sum of cash back and that they wont care about a fiver.. Anyone else get the whol 325?

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guest473550 - 27/03/2020 09:36

Had you contacted Studio or your bank beforehand? Or did you get this refund without having to speak to anyone?

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guest477840 - 27/03/2020 11:12

I got refunded £320 , no delivery amount, sham Sad

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guest476447 26/03/2020 19:31

been checking my bank all day as it was in "pending" and i checked again and studio has taken the money from my bank. idk if they'll just refund this back or if i should phone my bank or studio to demand a full refund.

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guest475689 - 26/03/2020 21:20

They’ve taken mine too which I can’t understand because if should have just cancelled before that surely. What a con this whole thing is. I’ve been told I have to wait the 14 days and only then will I be able to dispute. The amount of money this company made off of this. Disgusting.

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guest477517 - 27/03/2020 09:58

Was it Studio who told you to wait 14 days or your bank?

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guest473550 26/03/2020 17:03

Strongly suggest everyone call their bank and open a case in whatever way your bank does it (e.g a chargeback, a fraud case etc). Also please report Studio to trading standards - hopefully if they receive enough complaints this company will be investigated. My payment is still in “pending” but i just know they will take the money and i’ll have to wait 3-5 days to then receive the refund minus the delivery fee - honestly criminal 😫

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guest473550 - 26/03/2020 17:05

***********citizensadvice.org.uk/consumer/get-more-help/report-to-trading-standards/

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AlH123 - 27/03/2020 11:24

Thanks for this, have reported them through this link! Hopefully if enough people do they will be shut down as it's horrible how they are treating everybody who orders with them...

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guest477840 26/03/2020 15:00

Can people update when they start to receive refunds in their bank accounts?

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Cornehh - 26/03/2020 15:06

good shout, any updates on refunds would help us all have faith!

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guest477517 - 26/03/2020 15:18

I got mine back this morning, however I paid by Barcleys cr*dit card and the transaction was still 'pending' yesterday. Looks like it never came out in the first place for me.

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Cornehh - 26/03/2020 15:22

thats the thing, my monzo payment said pending last night and i got them to cancel it and i got it back, then they took a new payment out straight away this morning! dont understand why they went and consciously made another payment, stressful times

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amysians08 - 26/03/2020 15:39

The transaction was pending yesterday, then this morning I could see the refund was pending so assumed it was all good, but now they've taken the money 😡

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guest477627 - 26/03/2020 16:50

Call the bank where you can and they will open and investigation and refund

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dianaaa 26/03/2020 14:31

They're posting fake reviews again. Do some digging, look into their other reviews and you'll see the companies overlap – also, the companies' responses are almost identical. Clearly Studio is connected to other retail businesses. I am so embarrassed I got myself into this mess. I have £10 in my account at the moment. Called Santander and they've hung up on me too. Sad

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guest478169 - 26/03/2020 16:33

I've reported some of the fake reviews, hopefully somebody will look into them.

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guest473437 26/03/2020 14:30

Rang Studio and they said it'd be 3-5 working days before I get refunded. This time they offered to refund the delivery fee because I think so many people have rung up and complained. Definitely worth ringing up though. Hopefully get the money back

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guest481812 26/03/2020 13:02

Just another comment to reiterate what everyone else is saying... I called Studio up before placing my order because I thought it was too good to be true, they told me that the stock was available and to wait 10 days for delivery, but it was legit, so I ordered the Animal Crossing edition. Got an email just after 6pm saying that my order for a Red/Blue Switch was cancelled. Had the email this morning saying that my £0.00 order had been received, but the item is not available and won't be sent. I called Santander as the payment is still in my pending, they said they can't cancel it so I have to wait for the refund. If I don't get it in the timeline Studio states, I can call back up and Santander will open a dispute. Now on hold (28 minutes so far) to Studio to make sure I get the delivery fee refunded as well as the cost of the item, thanks for the heads up about that everyone.

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guest481812 - 26/03/2020 13:15

Managed to get through on the phone and the guy said it is a "glitch" on their part that means refunds don't automatically include delivery charges, but he managed to fix it immediately for my order, so I do believe this was some way for them to make money off all of the people who'll take their refund and not notice the £5 missing. Quoted 3-5 working days for the refund to appear in my bank.

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User191254 26/03/2020 12:05

After to massive disappointment of the cancelled order from studio - have just ordered a phone contract from mobile phones direct that comes with a free switch. Anyone done this? £31 per month with £396 Cashback and free neon switch. So 10gb data works out at £2.83 per month. Going to switch one of kids over. Too good to be true?

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wattyjnr - 26/03/2020 14:00

They say the Switch will come 15 days after the phone and subject to availability. What if they turn around and say they're out of stock and then I am stuck with a 24 month phone contract?! Too risky for me, but hope it works out for you.

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User191254 - 26/03/2020 16:53

They told me they definitely have stock of the Switch - fingers crossed! Should come in 14 days

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